Article 1 – How We Prepare Your Trip

The stages of creating your itinerary are as follows:

• Initial consultation: advice, itinerary suggestion, and indicative budget (20-minute complimentary call)
• First and second itinerary drafts with budget: provided free of charge.
• Third draft onwards: an administrative fee of USD 20 applies, payable in advance. This fee will be credited toward your final invoice should the trip proceed. 
• After validation of the budget, if the booking does not proceed for reasons outside Chôm Chôm Travel’s control, a fee of USD 100 will be charged. 

Please note: Booking offers are only valid for 72 hours from the date of issue. Room holds and guide reservations cannot be maintained beyond this period.

Article 2 – Booking & Payment

2.1. Booking Deadline

Bookings must be submitted at least 7 days prior to the commencement of the tour.

2.2. Payment Schedule

The clients settle the payment in accordance with the following schedule:

• 50% deposit upon confirmation of the quote
• Remaining 50% due 20 days before departure
• 100% payment required for bookings made within 7 days of the departure date.

Upon receiving a 50% deposit, Chôm Chôm Travel will issue a contract for digital signature. 

Article 3 – Payment Method

The client pay by bank transfer or pay by credit card provided by Chôm Chôm Travel. 

For payment by credit card, use the payment link provided by the OnePay system (https://onepay.vn/). The payement link will be created by Chôm Chôm Travel.

Fees for international cards are applied as follows:

Article 4 – Changes During The Trip:

Chôm Chôm Travel provides support throughout the trip, coordinating with guides, hotels, and transportation.

Any modification to the confirmed itinerary (including schedule adjustments or activity changes) requested after 5:00 PM the day before a planned excursion will incur an administrative fee of USD 20.

Article 5 – Weather Conditions

Vietnam’s climate varies significantly by region and season. Chôm Chôm Travel provides guidance on the most suitable travel periods for each destination; however, weather conditions cannot be guaranteed.

Article 6 – Cancellation Policy

If either party cancels, they must notify the other party at least 21 days before departure. 

Cancellation conditions: 

In addition to the compensation stipulated in this clause, if the Client is the party canceling, the Client shall reimburse the costs for the work already performed by Chôm Chôm Travel.

If Chôm Chôm Travel is the party cancelling, Chôm Chôm Travel shall refund all amounts received from the Client within 20 days from the date of agreement

Article 7 – Airline Tickets

Airline ticket conditions (including reservations, rerouting, cancellations, and refunds) are governed by the respective airline’s policy. Chôm Chôm Travel will communicate all applicable conditions in writing. 

The client acknowledges that these conditions are set by the airline and are outside the control of Chôm Chôm Travel. 

Article 8 – Accommodation

Chôm Chôm Travel selects and visits all accommodations at least once a year, assessing cleanliness, safety, facilities, and service standards.

While we make every effort to ensure that accommodations meet the standard described in the itinerary, Chôm Chôm Travel is neither the owner of the properties nor responsible for their staff. 

Families travelling with infants or young children are advised to specify any requirements cots and baby equipment in advance, as availability varies by property, particularly at homestays and lodges, which may not stock such items or may not meet international safety standards. 

We recommend that guests bring light sleeping bags when overnight accommodation is in a dormitory-style homestay.

Article 9 – Transportation

Chôm Chôm Travel organises transfers from airports by car, train, or boat. As with accommodation, all transportation partners are carefully selected and inspected at least once a year. 

Our drivers are independent contractors. If you wish to make an additional stop during a transfer, please communicate this directly with the driver or with Chôm Chôm Travel for support. Please note that luggage handling is not included in the service; any assistance provided is a gesture of goodwill, and gratuity is at the discretion of the traveller. 

Child car seats are provided upon request. 

Article 10 – Obligations of Both Parties

10.1. Obligations of Chôm Chôm Travel:

• Provide transparent information about the itinerary, costs, and service conditions before the contract is signed. 

• Deliver the services committed in the contract and provide support throughout the trip.

• Notify the client in a timely manner and propose appropriate solutions in the event of changes caused by force majeure.

• Ensure the quality of service providers, including accommodation, transportation, and tour guides.

• Strongly recommend all travellers obtain comprehensive travel insurance prior to departure. While Chôm Chôm Travel may assist in providing information on insurance options, the responsibility for securing adequate coverage rests solely with the traveller.

• Comply with the applicable laws of Vietnam in all aspects of business and service provision.

10.2. Obligations of the Client:

• Provide accurate information prior to the departure date in order for Chôm Chôm Travel to proceed with the bookings.

• Make full and timely payments in accordance with payment schedule.

• Hold a passport valid for at least 6 months beyond the end of the trip, and ensure any required visa for entry into Vietnam is obtained prior to travel.
• The Client shall strictly comply with Chôm Chôm Travel’s safety requirements, including but not limited to:

Medical Standards: Comply with Chôm Chôm Travel’s instructions regarding measures to be taken in case of medical emergencies

Safety in Activities and Excursions: Adhere to regulations on the use of equipment, follow guidance from tour guides, and observe age and physical fitness requirements

Behavioural guidelines: Follow instructions on how to act in emergency or unexpected situations (e.g., natural disasters) and comply with advice regarding safety rules, laws and local customs.

Emergency Situations: Follow established procedures, contact the 24/7 support hotline or reach out to local emergency services when necessary

Additional Support: Comply with safety rules outlined in the travel guidebook or annex, and follow instructions regarding potential risks provided.

• The Client shall immediately notify changes and cooperate with Chôm Chôm Travel to solve problems arising during agreement performance. 
• The Client shall fully responsible for all matters outside the schedule agreed with Chôm Chôm Travel.

Article 11 – Force Majeure

Neither party shall be held liable for any delay or breach in the performance of contractual obligations by Force Majeure events, including but not limited to: natural disasters, floods, fires, acts of war, strikes, embargoes, epidemics, government bans or directives, or other events beyond the reasonable control of either party.

The affected party shall notify the other party promptly within one (1) day from the occurrence of such event. 

If Chôm Chôm Travel is the affected party, we shall propose an alternative trip or issue a voucher for future use. 

If the client is the affected party, Chôm Chôm Travel shall assist in proposing itinerary adjustments for the client’s consideration.

Any amendment, supplement, or modification to the contract shall be effective only if made in writing and executed by both Parties.

Amendment to Article 2.2 – Payment Schedule

• The standard payment schedule under Article 2.2 is temporarily amended as follows:
• 50% deposit upon confirmation of the quote
• Remaining 50% due 3 days before departure (amended from 20 days, to accommodate late flight confirmation).
• 100% payment required for bookings made within 3 days of the departure date

Amendment to Article 11 – Force Majeure

In addition to the provisions set out in Article 11, the following policy applies specifically to flight disruptions caused by the ongoing Middle East conflict:

Where a client’s flight is officially cancelled by the airline due to the closure of or disruption to Middle East airspace, and such cancellation directly prevents the client from commencing or completing their trip with Chôm Chôm Travel, Chôm Chôm Travel will issue a travel voucher, valid for 12 months from the date of issue, redeemable against any Chôm Chôm Travel itinerary.

Qualifying Conditions:

• The cancellation must be officially confirmed in writing by the airline.
• The cancelled flight must operate through Middle East airspace. Flights on unaffected routes do not qualify under this provision.
• The client must notify Chôm Chôm Travel in writing within 48 hours of receiving the airline’s cancellation notice. 
• The voucher is non-transferable and cannot be exchanged for cash.

The Addendum is issued in good faith to protect both our clients and Chôm Chôm Travel during a period of exceptional global disruption. We will communicate promptly if and when these temporary provisions are lifted or revised.