Article 1. How do we prepare for your trip?
The different stages of creating your itinerary:
- Advice, itinerary suggestion, committed budget (20 minutes of free call)
-
Creation of an itinerary with a budget made free of charge (which can be renewed once).
The 3rd budget, if any, will be charged 20 USD to be paid in advance,
and will be included in the invoice if the trip is completed -
After validation of the budget, if a withdrawal is made for reasons that are
independent of Chôm Chôm Travel, we will charge 100 USD -
A deposit of 100 USD/program will be requested for receipt of photos of the places/
accommodation and other detailed information. This amount will be deducted
from your invoice if the trip is approved -
Attention! Offers are only valid 72 hours after dispatch
(rooms and guides must be vacated after this time)
Article 2. Booking and payment:
2.1. Bookings must be submitted at least 7 days prior to the commencement of the tour.
2.2. The clients should settle the payment through a bank transfer or an Onepay link, following the timeline as follows:
- 50% deposit upon confirmation of the quote
- The remaining 50% 20 days before departure
- 100% payment for booking within 7 days before the departure date
- After receiving a 50% deposit, we will create the contract that requires a digital signature.
Article 3. Payment Method:
National card (debit) – 40 local banks:
- Transaction processing fees: 1,760 VNC/transaction
- Commission fees: 1.1%
International card (credit/debit):
- Transaction processing fees: 5,000 VNC/transaction
- Bank commission fees: Visa, Mastercard, JCB, Union Pay, American Express: 3.3%
Article 4. Change during the trip:
Chôm Chôm Travel provides follow-up throughout the trip with guides, hotels, and transport.
Any change (schedule, modification of program) after 5:00 p.m. the day before the excursions will be charged 20 USD.
Article 5. Weather forecasts:
Vietnam is a country with climates that vary from province to province throughout the year.
We advise travelers of the best periods of visits, but we cannot guarantee them 100%.
Please always check the weather 24 hours before departure!
Article 6. Cancellation policy:
- More than 21 days before departure: No fees withheld.
- Between 20 and 15 days before departure: 25% of the total cost of the trip.
- Between 14 and 8 days before departure: 50% of the total cost of the trip.
- Between 7 and 4 days before departure: 75% of the total cost of the trip.
- Less than 72 hours departure or no-show: 100% of total tour cost.
- If cancellation due to the traveler the day before (no refund)
- If slight change (schedule, modifications of the program), we can adjust with extra fees of 20 USD (In reality, none, but it was to keep the program scheduled)
- If the weather doesn’t permit (only according to the government declaration), we’ll reschedule and arrange another trip
-
The refund (if applicable) will be made after both parties have reached an agreement on the cancellation,
using the same payment method that the Customer used when making the payment to Chôm Chôm Travel.
Depending on the receiving bank, the refund process may take
from 30 to 45 days for the Customer to receive the refunded amount.
Article 7. Cancellation Policy – Airline Tickets:
The reservation / rerouting / cancellation / refund conditions as well as the issue deadlines,
will be mentioned in writing by our consultants.
Article 8. Accommodation:
Chôm Chôm Travel selects and visits all accommodations at least once a year.
During our visits, we check cleanliness, safety, site equipment, and staff service.
We do our best to ensure that travelers have a time that lives up to their expectations.
However, we are neither the owners of the premises nor responsible for the staff.
Likewise, please specify your needs in terms of cots and equipment for babies and young children because some structures (homestay/lodge) rarely have them,
and others have them but do not meet the expected safety standards internationally.
We also recommend that travelers carry light sleeping bags when the night is in a dormitory homestay!
Article 9. Transportation:
Chôm Chôm Travel organizes transfers from airports by car / train / boat.
As with housing, we carefully select all partners, and we go on site to check at least once a year.
Our drivers are independent drivers. If during the journey you wish to make an additional stop, we advise you to inform them directly.
They are drivers but not porters. The carrying of luggage is therefore not included in the service:
if they do so, it is out of courtesy; it is up to you to give them compensation.
Car seats for children are generally not provided, and we advise families to take them on the trip.
Indeed, it is not considered checked baggage.
Article 10. Obligations of Chôm Chôm Travel and the clients:
10.1. Obligations of Chôm Chôm Travel:
- Provide transparent information about the itinerary, costs, and service conditions before signing the agreement.
- Fulfill the services committed in the contract and support the clients throughout the trip.
- Notify in a timely manner and propose appropriate solutions in case of changes caused by force majeure (such as weather conditions or local regulations).
- Ensure the basic quality of service providers (accommodation, transportation, tour guides).
- Guarantee that all travelers participating in the program are covered by travel insurance appropriate to the content and duration of the itinerary stated in the contract.
- Comply with the laws of Vietnam in the course of business and service provision.
10.2. Obligations of the clients:
- Provide accurate personal information and complete booking procedures on time.
- Make full and timely payments as agreed.
- Notify early in case of changes or cancellations and comply with the change/cancellation policy.
- Follow the itinerary and cooperate throughout the trip.
- Comply with the laws of Vietnam and the destination country, behave respectfully, observe local customs and traditions, and protect the environment and tourism resources.
- Abide by the rules of tourist sites, attractions, and service providers, and avoid actions that may disrupt public order or damage the cultural image of the country.
- Compensate for any damages in accordance with civil law if causing harm to a third party during the use of services.
Article 11. Force Majeure:
Neither party shall be liable for any delay or failure to fulfill obligations if such delay or failure results from force majeure events such as natural disasters, floods, fires, wars, strikes, embargoes, epidemics, government bans or directives, or other similar events beyond the control of either party.
The affected party must notify the other party within 01 day from the date the event starts to impact contract performance.
If Chôm Chôm Travel is the affected party, we will proactively propose an alternative trip or issue a voucher for future use.
If the client is the affected party, Chôm Chôm Travel will assist by proposing an alternative itinerary for the clients to consider and adjust accordingly.
If the delay caused by the force majeure event exceeds 15 days from the date the notice was received, either party has the right to terminate the contract without being held legally responsible.
In the event of cancellation due to force majeure, Chôm Chôm Travel will refund the full amount received within 14 days from the date the cancellation is confirmed.